At Clarity of Presence, accessible from www.clarityofpresence.com, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by Clarity of Presence and how we use it.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.

This Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in Clarity of Presence. This policy is not applicable to any information collected offline or via channels other than this website.

Consent

By using our website, you hereby consent to our Privacy Policy and agree to its terms.

Information we collect

The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.

If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.

When you register for an Account, we may ask for your contact information, including items such as name, company name, address, email address, and telephone number.

We collect information that may include identity data, contact data, financial data. We only use this information to enable use to carry out our work.

Our lawful base for processing your personal data

We have a number of lawful reasons for using (or ‘processing’) your personal data.

Our lawful reasons is called ‘legitimate interests’.

Broadly speaking, legitimate interests means that we can process your personal information if we have a genuine and legitimate reason to do so and we are not harming any of your rights and interests.

So, what does this mean? When you provide your personal details to us we use your information for our legitimate business interests to carry out our work of servicing businesses throughout our territory. Before doing this, though, we will also carefully consider and balance any potential impact on you and your rights.

Some typical examples of when we might use the approach are for preventing fraud, direct marketing, maintaining the security of our systems, data analytics, enhancing, modifying or improving our services, identifying usage trends and determining the effectiveness of our campaigns and sales.

We will process the personal information you have supplied to us to conduct and manage our business to enable us to give you the most appropriate marketing, information, service and products and provide the best and most secure experience. These are what we consider to be our ‘Legitimate Interests’

The following are some examples of when and why we would use this approach during our normal course of business:

• Marketing : Process your information for this purpose, either directly or through one of our partners that is related to the service we provide, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes. We will make best effort to ensure our marketing is tailored and relevant for you where-ever we deem you to be in the sales cycle.
• To improve and enhance our services: When we do process your data, we will use it to benefit you and to make your experience better and to improve our services.
• Your best interest: Processing your information to protect you when using our website and to ensure our websites and systems are secure.
• Personalisation: Where the processing enables us to enhance, modify, personalise or otherwise improve our services/communications for the benefit of our customers.
• Analytics: To process your personal data for the purposes of customer analysis, assessment, profiling and direct marketing, on a personalised or aggregated basis, to help us with our services and to provide you with the most relevant information as long as this does not harm any of your rights and interests.
• Research: To determine the effectiveness of promotional campaigns and advertising and to develop our services, systems and relationships with you.
• Due Diligence: We may need to conduct investigations on existing customers, potential customers and business partners to determine if those companies and individuals have been involved or convicted of offences such as fraud, bribery and corruption.

When we process your personal information for our legitimate interests, we will consider and balance any potential impact on you and your rights under data protection and any other relevant law. Our legitimate business interests do not automatically override your interests – we will not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law).

Sharing your personal data and Third Party Disclosure

We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information, unless it is in relation to fulfilling your order or regulated professional organisations.

We may disclose information to third parties or individuals when obliged to by law, for purposes of national security, taxation and criminal investigations.

Log Files

Clarity of Presence follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services’ analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users’ movement on the website, and gathering demographic information.

Cookies and Web Beacons

Like any other website, Clarity of Presence uses ‘cookies’. These cookies are used to store information including visitors’ preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users’ experience by customizing our web page content based on visitors’ browser type and/or other information.

For more general information on cookies, please read our cookie policy.

Third Party Links and Privacy Policies

Occasionally, at our discretion, we may include or offer third-party products or services on our website. Clarity of Presence’s Privacy Policy does not apply to other advertisers or websites. These third-party sites have separate and independent privacy policies. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

How long we keep your personal data

We retain our customers’ personal data in electronic format for varying periods depending upon the possibility of customers returning to us for further services.

Children’s Information

This site is not intended for children. Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.

CCPA Privacy Rights (Do Not Sell My Personal Information)

Under the CCPA, among other rights, California consumers have the right to:

Request that a business that collects a consumer’s personal data disclose the categories and specific pieces of personal data that a business has collected about consumers.

Request that a business delete any personal data about the consumer that a business has collected.

Request that a business that sells a consumer’s personal data, not sell the consumer’s personal data.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

GDPR Data Protection Rights

We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.

The right to erasure – You have the right to request that we erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us using the contact form on our website.

Right to withdraw consent

You can withdraw your consent to the processing of your personal data by us by contacting us using the contact form on the website.

Your right to lodge a complaint with a supervisory body

You can lodge a complaint regarding our processing of your personal data at the Information Commissioner’s Office. Please visit the ICO’s website for their latest contact details at https://ico.org.uk/make-a-complaint